Booking & cancellation policy

📌 Booking Policy At BP Transfers, we strive to offer you a reliable and smooth private transfer experience. Please review our booking policy before confirming your reservation: • Advance Booking: Bookings must be made at least 24 hours in advance to guarantee availability. • Confirmation: A booking is confirmed only after full payment is received. You will receive a confirmation email after successful payment. • Passenger & Luggage Info: Please provide accurate information regarding the number of passengers and luggage. We reserve the right to refuse service if this information is incorrect. • Child Seats: Upon request, child seats can be provided. Please mention the age and number of children during booking. • Waiting Time: • Airport Pickup: Includes 60 minutes of free waiting time from the scheduled arrival. • Other Locations: Includes 15 minutes of free waiting time. Extra waiting time may incur additional charges. ⸻ ❌ Cancellation & Refund Policy We understand that plans can change. Below is our cancellation and refund policy: • Free Cancellation: You may cancel your booking free of charge up to 24 hours before the scheduled pickup time. • Late Cancellations: • Cancellations made within 24 hours of the pickup time are non-refundable. • No-shows are also considered non-refundable. • Refund Method: If eligible, refunds will be processed to the original payment method within 5–7 business days. • Changes to Booking: Changes (time, date, location) must be requested at least 24 hours in advance and are subject to availability. ⸻ 🚨 Important Notes • BP Transfers is not liable for delays caused by traffic, weather conditions, or events beyond our control. • Please ensure that your phone is reachable on the day of travel. • In case of flight delays, please inform us immediately so we can adjust your pickup accordingly.